IMPORTANT - PLEASE READ.            Changes to service and procedures during Covid-19 outbreak

​

With the ongoing Covid-19 situation, we have made some changes to our opening hours and processes so that we can continue to provide care for our client's pets to the best of our capabilities. We are working with reduced staffing levels and all processes are taking longer so ask for your co-operation and patience. Please continue to check our Facebook page for updates.

 

CURRENT OPENING HOURS:

 

We are now available Mon to Fri from 9am to 6pm for advice, urgent procedures, video / telephone consultations and medication requests. Please call first before attending the clinic. Staff are not always available to come to the door. 

 

On Saturday mornings we are available 9am to 12 noon.

 

MEDICATION REQUESTS AND COLLECTION:

(Mon to Fri only – not available on Saturdays)

 

CHECK WHAT YOU NEED NOW AND CALL US WHEN YOU HAVE ONE WEEK’S TREATMENT LEFT for ongoing medication. We are still able to order and receive medication from our suppliers but some items may take up to a week to be delivered and ready to dispense.

 

ATTENDING THE CLINIC:

​

ONLY COME TO THE PRACTICE IF YOU HAVE SPOKEN TO OUR STAFF AND ARRANGED TO DO SO.

 

DO NOT ATTEND the practice if you are showing any symptoms of Coronavirus infection or if you or anyone in your household is in self isolation. Another adult, not living at the same address, can bring your pet. Please make sure staff are made aware that you are self isolating.

 

We are not allowing any clients into the practice. Animals may be admitted but only if staff have advised .

ONLY ONE ADULT should bring pets to their appointment. ALL DOGS MUST BE KEPT ON A LEAD!

 

Please ring the door bell and step well back from the door to await staff. If other clients are waiting outside please remember to keep at least 2 metres apart. If possible, come by car so that you can wait somewhere warm and dry if required.

 

PAYMENTS:

For all payments we request that you pay over the telephone by card.

If you are ordering medication you will be asked to call and pay before collection.